Warranty Policy

Version: 2025
Website: titanofficial.com.au
ACN: 634287746
Registered Office: 56 Berry St North Sydney NSW 2060
Contact: warranty@titanofficial.com.au

 

 

Introduction

Titan offers warranty coverage for its kitchen sinks as outlined in this document. This warranty is in addition to your rights under the Australian Consumer Law (ACL), which guarantees that products are of acceptable quality, fit for purpose, and free from major defects. If a defect covered under this warranty arises, Titan will, at its discretion, repair or replace the product in accordance with the terms set out below.

This document supersedes all previous warranty versions.

 

 

Consumer Guarantees

Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

 

Warranty Scope

Titan offers the following warranty for our products:

  • Kitchen Taps - 10 years (parts or replacement product only)

  • Kitchen Sinks - Structural Warranty: 25 years (replacement product only)

  • Finish Warranty (PVD colour finishes): 12 months (replacement product only)

This warranty applies to the original purchaser and is not transferable. It covers genuine manufacturing defects that arise during normal domestic residential use.

The Finish Warranty only covers manufacturing faults in the PVD coating, such as poor finish adhesion, peeling, or separating from the stainless steel surface. It does not cover deterioration due to use, cleaning, or environmental factors (wear and tear). If a finish-related fault (such as disbonding or peeling) is not reported prior to installation, it is assumed that the product was received in acceptable condition and without defect. Any subsequent issues relating to the appearance or condition of the finish are considered usage-related wear and are not covered under warranty.

Titan’s finishes will naturally scratch and patina over time as a result of regular use. While our PVD coatings are engineered to be among the hardest in the industry and are independently verified through Hardness Vickers testing, we make no claims that these finishes are immune to wear, surface damage, or the effects of daily use. Hardness testing demonstrates enhanced durability and resistance, but does not guarantee against scratching, denting, or discolouration from typical kitchen activities.

 

 

What is Not Covered

This warranty does not cover:

  • Scratching, discolouration, or surface wear including any marks or abrasions caused by pots, pans, utensils, or improper cleaning.

  • Damage caused by incorrect installation or handling.

  • Use in commercial or non-residential settings.

  • Faults or damage resulting from:

    • Use of corrosive or abrasive cleaning agents

    • Impact, dropping, or misuse

    • Modifications, alterations, or unauthorised repairs

    • Water pressure exceeding manufacturer limits

    • Exposure to harsh chemicals or substances

  • Labour, removal, or re-installation costs

  • Any product that has not been properly maintained or installed according to Titan’s instructions

 

 

Conditions That Void Warranty

Your warranty will be voided if:

  • Proof of purchase cannot be provided

  • The product is not installed by a licensed professional

  • The product is not installed in accordance with Australian Standards or Titan installation instructions

  • The product is used with accessories or parts not approved by Titan

  • The surface has been treated with abrasive materials, metal scouring pads, or harsh chemicals

  • The product is exposed to prolonged contact with rust-prone items, iron, or ferrous metals

 

 

Care & Maintenance

To ensure long-term performance and finish:

  • Clean regularly with warm water, mild dish detergent, and a soft cloth

  • Avoid steel wool, abrasive pads, bleach, ammonia, or citrus-based cleaners

  • For PVD finishes:

    • Use a soft cloth with either isopropyl alcohol or diluted dish soap (99:1 water ratio)

    • Wipe dry after cleaning

  • Do not allow prolonged contact with cleaning agents, salts, acids, or rusted metal items

  • Use sink protectors or dish baskets to minimise wear

 

 

Before Making a Warranty Claim

Before lodging a warranty claim, please:

  1. Verify that the issue is not related to installation or maintenance

  2. Check that the product has been installed correctly, the benchtop is level, and the sink cut-out is accurate

If your claim is found not to be a result of a manufacturing defect, a service fee may apply.

 

 

How to Make a Warranty Claim

To submit a warranty claim, email warranty@titanofficial.com.au with the following information:

  • Proof of purchase

  • Installation date and installer details

  • Description of the issue

  • Photos of the product and defect

  • Contact information and installation address

Titan reserves the right to inspect the product or request return of the item before confirming the claim.

If a claim is approved, Titan will repair or replace the product. If the original item is no longer available, a comparable alternative will be provided.

 

 

Limitation of Liability

To the fullest extent permitted by law, Titan’s liability under this warranty is limited to:

  • Repair or replacement of the product

  • Supply of an equivalent product

  • Reimbursement of the cost of the product or equivalent

Titan does not accept liability for:

  • Loss of profit or revenue

  • Business interruption or loss of opportunity

  • Damage to property or personal injury

  • Indirect, consequential, or incidental damages

 

 

Schedule A: Product & Warranty Periods

Product Type

Component

Warranty (Residential Use)

Kitchen Sink

Structural Body

25 years – replacement product only

PVD Finish

12 months – replacement only

Note: Scratching or finish wear is not covered under any circumstances.

 

 

Schedule B: Products Not Covered

Titan’s warranty applies only to Titan-manufactured sinks listed in Schedule A. Any non-Titan accessory or component used in conjunction with a Titan sink is subject to the warranty conditions provided by the original manufacturer.

 

 

Thank you for choosing Titan.

For further assistance or warranty enquiries, please contact:
Email: warranty@titanofficial.com.au
Website: www.titanofficial.com.au