Frequently Asked Questions

FAQs

Discover comprehensive answers to your questions, with detailed and personalised insights to enhance your experience.

GENERAL

Standard dispatch usually takes 1–3 business days, with delivery times varying based on your location. Please check our delivery page for more information.

Yes. Titan offers trade pricing and commercial programs for builders, architects and designers. Please register a trade account to access pricing.

Titan occasionally collaborates with creators. Please reach out via email to info@titansinkware.com or via social media with your media kit.

Products can be purchased directly on the Titan official website or viewed through authorised showroom partners and retail stockists. Please visit our Find a Stockist page to locate your nearest store. Note that not all stores have products on display, we recommend contacting the store in advance to confirm availability.

Product pages show real-time stock levels, and items marked “In Stock” are ready to ship from our Melbourne warehouse. Due to sudden demand, stock may occasionally sell out before the page updates. If you purchase an out-of-stock item, our team will notify you within 24 hours.

Out of stock items typically take 10-12 weeks to restock, depending on the manufacturing run.

SIZING

To suit every space and routine, we have streamlined our range into six standard sizes. This curated selection covers the most popular configurations on the market.

250mm
350mm
500mm
700mm
Equal Double Bowl (1+1)
Offset Double Bowl (1+1/2)

We recommend the following bowl sizes based on use case:

250mm – Home bars & butler’s pantries
350mm – Compact spaces & small apartments
500mm – Small households & everyday use
700mm – Spacious family living
Equal Double Bowl (1+1) – High-use kitchens & active families
Offset Double Bowl (1+1/2) – Multi-tasking & active families

Your size choice will depend on your cabinetry dimensions. Please note that the recommendations below serve as a general guide and should always be confirmed by your designer, cabinetmaker or installer prior to purchase.

To make selection easy, here are the minimum internal cabinet widths required for our sink range:

250mm Sink – Minimum internal cabinet width: 400mm
350mm Sink – Minimum internal cabinet width: 500mm
500mm Sink – Minimum internal cabinet width: 700mm
700mm Sink – Minimum internal cabinet width: 900mm
Equal Double Bowl (1+1) – Minimum internal cabinet width: 1000mm
Offset Double Bowl (1+1/2) – Minimum internal cabinet width: 1000mm

Please read our helpful guide here

FINISHES

For consumer purchases, samples can be ordered here. For trade customers, please register your trade account and your dedicated account manager will contact you to arrange sampling.

Titan finishes are crafted using a proprietary in-house PVD coating formula and methodology. Each coating undergoes independent testing and verification to ensure maximum hardness, precise colour accuracy and superior adhesion. As pioneers of PVD coating applications on sinks since 2016, Titan is widely recognised as the market leader in this field.

Titan leads the industry as the only brand that subjects its coatings to independent testing under the universal Vickers Hardness (Hv) Standard. Verified to possess among the hardest surface finishes available, Titan stands as the benchmark for durability.

Every Titan finish is a custom creation, precisely calibrated using spectrophotometry technology. While this means an exact match with other hardware brands isn’t possible, in real-world settings similar finishes work well together. Our finishes are thoughtfully designed to complement popular fixture colours.

All coloured surfaces will naturally scratch and develop a patina with use. Titan’s PVD finishes are developed through extensive research, controlled testing and verified performance standards, and are engineered to wear more slowly and evenly under everyday conditions.

Review our detailed produce care page for more information.

WARRANTY

Please lodge your warranty request for review on our After Sales Support page. Note that supporting information will be required for any claim to be assessed.

Titan offers the following manufacturer’s warranty on our product collections:

Taps

10-year parts warranty
12-month labour warranty

Sinks

25-year structural warranty
12-month finish warranty

For full terms and conditions, please review our warranty policy page.

Titan’s stated warranty terms are in addition to your rights under the Australian Consumer Law (ACL), which guarantees that products are of acceptable quality, fit for purpose, and free from major defects. If a defect covered under this warranty arises, Titan will, at its discretion, repair or replace the product in accordance with the terms set out in our warranty policy.

Yes, there are exclusions for general wear and tear and other specific conditions. Please take the time to review our full warranty policy to understand the complete scope of coverage.

Titan’s warranty strictly covers the repair or replacement of the product itself. Under no circumstances does Titan’s warranty extend to the removal, repair or replacement of benchtops, stone cut-outs, surrounding cabinetry, or any incidental or consequential damages caused during or after installation, unless expressly stated under the Australian Consumer Law. Please review our full warranty policy for complete details

RETURNS

Yes, you can return your product within 30 days. Please visit our returns page for full instructions and conditions.

No restocking fee applies if your item is returned in as-new condition, complete with original, undamaged packaging. However, if a returned product or its packaging shows damage that would prevent it from being resold as brand new, a 20% restocking fee will be deducted from your refund to cover reconditioning or repackaging costs.

Once an approved return request has been received, our customer service team will contact you to assist with organising the return of your item(s).

Once a returned product has been received at our Melbourne warehouse, please allow 1-3 business days for inspection. Once your return has been approved, your refund will be processed and may take 7-10 working days depending on your bank.