Aftersales Support

Please email us at info@titansinkware.com for any product warranty or post-delivery enquiries. In general, you will hear from the Titan Claims Team within 3–5 business days to commence your claims process.

In order for us to process your claim, please provide the required information in the relevant fields below. Providing these details will ensure your claim is assessed quickly and efficiently:

  • Photos of the product, including any faults or defects (please include a close-up photo of the issue)

  • A description of the fault or defect with the product

  • The product SKU label

  • Invoice or Retailer Sales Order Number

  • Name of product

  • Date of purchase

It is important that all goods are inspected within 48 hours of receipt. Transit damage must be reported within 48 hours of receipt of goods, and customers must adhere to the claims process, including providing proof of damage.

 To request a return or lodge a warranty claim, review our refund policy and complete the form below.

Please include a Titan purchase order number, or purchase order number from an authorised Titan dealer. Read the full warranty policy here